F&Q

Users must be at least 18 years old, possess full civil capacity, and complete identity verification using a valid ID card, passport, or driver's license.

Identity verification is conducted by officially certified institutions. Personal information is strictly protected and will not result in any disclosure of private data.

Please wait a few minutes and check your inbox again. If you still have not received it, please check your spam or junk folder. If the code is still not found, please contact online customer support for assistance.

After submitting the required documents, the review result will be notified within T+1 business day.

To ensure account security, you must complete Google 2FA binding before performing Off-Ramp (fiat withdrawal) operations.

For account security reasons, you cannot modify your registered email address through the client. If you need to change your email address, please contact online customer support for assistance. To ensure account security, you may be required to provide necessary identity verification information.

Please confirm that the account and password you entered are correct. If login fails due to special characters or other login abnormalities, please contact online customer support for assistance.

Step 1: Freeze the Card — Please first freeze your card through the PayMight client to prevent further asset loss. Step 2: Apply for Card Replacement — After the card is frozen, you may apply for a replacement. Before applying, please ensure that the original card has been permanently frozen. The replacement card fee is subject to the amount displayed in the client. Step 3: Important Notes During Replacement — The original card cannot be used during the replacement period. After submitting the replacement application, please reconfirm your delivery address to avoid affecting receipt of the new card due to address changes. If you require assistance, please contact PayMight online customer support at any time.

If you discover abnormal card usage, please immediately take the following measures to ensure fund security: Step 1: Freeze the Card — Immediately freeze the card through the PayMight client to prevent new transactions. Step 2: Remove Third-Party Bindings — If your card is linked to any third-party platforms, please cancel the relevant authorizations promptly. Step 3: Contact the Relevant Merchant — Contact the corresponding merchant or payment platform to confirm whether the transaction is legitimate. Step 4: Contact PayMight Customer Support — Please contact online customer support using your registered email. We will assist in reviewing the transaction records and providing support. Timely action helps reduce potential risks.

Please ensure you have downloaded and installed the Google Authenticator application. Go to the PayMight client → [Settings] → [Account Settings] → [Google Authenticator]. The system will send a verification code to your registered email. Enter the code to confirm the operation. After verification, the system will generate a dedicated secret key and QR code. You may manually enter the key into Google Authenticator or scan the QR code directly. Return to the PayMight page, enter the dynamic verification code displayed in Google Authenticator, and click confirm to complete binding.

Go to the PayMight homepage, select "My Card," click "View Details," and you will be able to view the hidden security code (CVV).

Provide screenshots of the relevant transaction page, including details such as time and amount. Provide your registered email address for identity verification. Briefly describe the transaction in question, such as the transaction type or purpose. Please send the above information to PayMight online customer support. We will verify the matter as soon as possible and provide assistance.

No. The deposit function can only be enabled after completing KYC verification. This is a compliance requirement under international payment industry standards. It is recommended to complete KYC first to ensure smooth deposit and payment usage.

Due to local regulatory restrictions, users from this region are temporarily not supported.

Due to local regulatory restrictions, users from this region are temporarily not supported.